My cousin called me last year saying her AC stopped working and she had no idea who to call. She tried three numbers she found online — one didn't pick up, one asked for advance payment before even seeing the problem, and the third quoted something on the phone that doubled by the time the job was done. No receipts. No accountability. Just frustration. Honestly that experience stuck with me and it's a big reason why I started working on EasyCare. EasyCare is a mobile app I put together for home repair and maintenance — AC work, plumbing, electricals, painting, tiles, that kind of thing. UI/UX wasn't something I tacked on at the end; I started there. My thinking was simple — if someone's pipe is leaking at 10pm, they shouldn't need to figure out the app. It should just work. Before any wireframe, I sat down with actual people — homeowners, renters, professionals, older folks who live by themselves. Just asked them to walk me through what happens when something breaks. I listened. I took notes. From those conversations I built personas, made rough sketches, then prototypes, then tested them. Every session revealed something that needed fixing. That process of testing, breaking, fixing — that's what the final design came from. Trust kept coming up. Every person I spoke to mentioned it in some form. You're letting a stranger into your bedroom, your bathroom, your kitchen — that's not nothing. So I made sure the app shows verification status, past ratings, and job history right where you're making the decision. Not buried three screens deep. Right there. Pricing visible before you tap confirm. What you see is what you pay. When I tested prototypes with users, the feedback was mostly positive — people moved through bookings faster, said they felt more confident, and described the whole thing as less stressful than what they're used to. The technicians I spoke to also liked the idea of having a dashboard to manage their work instead of relying on phone calls and WhatsApp messages. That matters to me — it's not just about making things easier for customers, the workers need a better system too.
EasyCare, UI/UX Design, Home Repair Services, Mobile Application, User Experience, Service Booking System, Human-Computer Interaction, Digital Service Platform, On-Demand Services, Usability Testing
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